Customer Care & Billing System (CC&B)

We are aiming at providing the outstanding CC&B system in Telecom industry. Aligning with the experienced software vendors, we have rich and abundant resources to build the most suitable system for you, meeting your different needs and fitting the variety of projects.

We not only support rating of traditional local voice product but also the most complex products including long distance, data, messaging, video, digital media contents, and more.

The Billing free from limit

Our CC&B system can free you from the limit of billing your customers. You only need to operate on an easy understanding graphical user interface without learning the complicated coding to set up the rating schemes, rate the billing of different products and various measurements.

• Local and long distance voice

• Messaging

• Data usage

• Video streaming

• Digital media contents

• Recurring & non-recurring charges

• Bundling package with different products

• And more...

You care about your customers and we care about you!!!

At CITINet, we understand the way to keep your customers satisfied is not just providing the great products. A correct customer experience can help you to stand out from the competition. Good customer care would not only help you to keep your existing customers but also a way to brand your name. For this propose, we strive to provide you the most outstanding customer care module and improve it time to time under the fast growing technology and customer expectation.

• Subscription management

• Subscriber management

• Subscriber hierarchy

• Service plans

• Deposits, payments, credits and adjustments

• Trouble tickets

• Quick and advanced searching

For more details, please download the brochure for your reference.

 

Retail Billing

Our CC&B platform provides you a carrier upgradeable, robust and flexible platform. It is designed to answer all the needs that a service provider may have. It includes modules that enable the user to manage the service provider's offerings and their pricing schemas, the customers and their specific packages, billing and invoicing. What this solution provides you is a fully featured Customer Care and Billing (CC&B) software platform. It is designed to address the challenges of delivering various services through multiple business models. Our solution has the strong audit control over all of the processes. The process use covers from the CDR (calling detail record) level up to the summary level of the invoice. Retail billing provides the accurate use traceability and accountability to every customers.

Our product includes the following modules:

 

For more details, please download the brochure for your reference.

 

Top Engine Partner Settlement

 

Managing the agreements and e-partner revenue as well as your virtual company with your partners is not an easy job. Now with our top engine, the Partner Settlement functionality can save you a lot of works and keep you away from the mass.

It also helps you to manage your revenue interactions profitable with service, content and channel partners.

 

Let's see more capabilities of Partner Settlement below:

• The capturing of Partner relationships – able to hold and manage partners, resellers, customers, channels and other business relationships, with respect to various aspects of the agreement, including functional, technical, financial, administrative.

• Management of Partner-oriented services – able to manage and settle Partnership agreements

• Management of Partner-based customer offerings – able to manage and bill customers for services rendered in cooperation with other service providers.

• Cross-provider service fulfillment – able to take the provision, usage collection and QoS management in a cross-service provider environment.

• Management of symmetrical agreements – able to view agreements from both ends.

• Management of asymmetrical funds exchange – able to manage relationships based on bi-directional revenue flow and several distinct sets of metrics.

• Management of multi-directional accounts – able to manage accounts between the service provider and customers/Partners (B2C and B2B), as well as manage a mesh of agreements.

• Branding capabilities – able to brand various modules, including billing customers, building the web interface for customer self care, etc.

• The ability to support virtual operators – able to scout out the various channels to take advantage of the already implemented billing and customer care solutions.

• Virtual Company - able to manage complex corporate structures in one system, including compartmentalization of information, offerings, customers, marketing programs, interfaces, look and feel and more.

For more details, please download the brochure for your reference.

Top Engine Interconnect Billing

CITINet offers a robust and highly flexible interconnect Billing system which empowers you to embrace the chance and pave the way to higher profits.

 

provides

 

This efficient system helps you to enter, track and manage all vital information about your partners, partner agreements, products, services and marketing strategies, as well as to generate and track accurate and timely billing with a minimum of effort. In addition, it provides useful billing solutions and tools to handle automatic rate loading of other carriers rate table, automatic reconciliation of other carriers' invoices and more.

It ensures the cost management is efficient and effective. The rampant costs and route overflows in billing systems is easily identified by the system, such as capacity opportunities, fluctuations in traffic patterns and above all ensures partner invoice integrity. Invoice integrity is backed up by an automated reconciliation resolving disputes and identifying discrepancies. With the web-based interface, it provides comprehensive partner and product management, which affords the business and operations managers the backing of real-time decision intelligence with regard to traffic, services, destinations, rates, and charges of events as they traverse across the interconnect network.

The Interconnect billing includes the following components:

• Mediation and Event Collection – manage the various types of interaction with the different network element (NEs) in order to collect the relevant events information.

• Flexible Product Management – enable easy definition of new agreement, products, services and rate schemes.

• Cross-provider service fulfillment – provisioning, usage collection and QoS management in a cross-service provider environment.

• Rating Engine – advanced rating engine to support the flexible definitions of the different rating method defined in the product management.

• Partner Management – A web based application enabling the user to enter, maintain, view and manage all Partner data, and manage all aspects of each agreements, products, services, bills and payments.

• Financial Management – manage and report all account receivable and payable financial transactions which result from the partner activities.

• Invoicing – This module compiles, generates, and summarizes all the elements that are to appear on the consolidated invoice, declaration or partner statements.

• The ability to support virtual operators - enabling channels to take advantage of the already implemented billing and customer care solutions.

• Exception Management - collect and aggregate all exceptions generated by Collection module. The exceptions are tagged by exception reason and are maintained in Top Engine until the exception is cleared.

• Alarms Management - provide the ability of tracking critical system events. The critical events are raised by the system and Alarm Management propagates them- to the responsible person/role via the Telco’s email server.

• Rate Loader - a tool to load external rate tables of partner rates file (e.g. Excel format). The rate loader enables flexible configuration of new file formats. The tool enables full or partial load and alerts for missing destinations, new destinations, Change of rates that exceed defined % (lower / higher price) .The tool provide statistics regarding the process results.

• Recommendation - a tool to produce wholesale destination price lists. The price lists are produced based on the different agreement prices and the existing routing information (derived from the BCR system).The user can modify the prices manually, once approving the price list the prices are loaded automatically into the relevant partner agreements. Security Administration - controls users and their privileges.

• Reporting - provides set of reports that present different aspects of the activities performed in the system.

For more details, please download the brochure for your reference.

 

Invoice Verification

What is invoice verification? It allows you to capture the details of vendor invoices. If the details of an invoice match the expected details specified by any related purchase order and goods receipts, the invoice can be automatically made available for payment. Unmatched invoices are excluded from the payment run and need to be investigated and released before payments can be made. If this process is overly complex or conducted inefficiently, payments made to vendors will be late. Possible consequences of this include a loss of cash discounts and even losing the vendor account and having purchase orders rejected by the vendor. Therefore, the Invoice Verification system is essential for service providers before they send the batch to a print shop.

Traditionally, the quality assurance process is executed by in-house to print a representing sample of invoices and then to pass a tedious process of manually reviewing those invoices against price plans, rating schemes, discounts, cross discounts, allowances and more. Furthermore, that process also narrows the printing time window increasing the risk and price of the print operation.
But now, CITINet offers Service Providers a parallel billing system sophisticated enough to process any price plans and rating schemes for any service or bundle.
This unique solution will automate your bill verification process thereby to reduce your billing cycle time and total cost of ownership (TCO).

 

For more details, please download the brochure for your reference.
 

Mobile Convergent Billing Software Solution

You may consider the premium-rate mobile billing to be complicated, expensive and a technological minefield. We understand that how the cutting-edge nature of mobile billing solution can seem daunting at first. Therefore, our solution is designed to be easily implemented and maintained for you and your customers.

Our Customer Care & Billing platform provides a carrier grade, scalable, robust and flexible platform. And our mobile billing solutions are designed to meet all the needs a service provider may have. It includes modules that enable the user to manage the service provider’s offerings and their pricing schemas, the customers and their specific packages, billing and invoicing.

Our systems also provide the fully featured Customer Care & Billing (CC&B) software platform to address the challenges of delivering various services such as long distance billing through multiple business models, including MVNO billing.

Wireless Solution Benefits

• Network Integration readiness - Infra structure readiness for integration with Wireless network elements (HLR, SMSC, MMSC etc).

• Mediation and Usage collection and rating - real time and file based.

• Automatic Provisioning - of services and supplementary features , e.g. call waiting, call forward etc.

• IN integration - can be easily integrated with other IN based value added services, e.g. Premium content providers.

• Rating for convergent service: Duration, volume & usage-based rating, Rating based on event, type, volume, content, data volume, free time, time periods & more.

• Advanced Billing - telecommunications billing systems include invoicing on any hierarchical level, advance payment processing, On-demand billing, Comprehensive discounting, Flexible invoice formatting & invoice detail, Multiple invoice formats – paper, email, fax, HTML, Multiple billing cycles, manual or automated bill cycle processing.

Out of the box rating and billing support for common Wireless services:

• Voice charging – One Time fees, Recurring Fees, Local calls ,On-Net calls ,Long distance ,Free ,Premium calls, VMS retrieval ,VMS forward, Carrier pre-selection ,Roaming Calls.

• SMS charging- One Time fees, Recurring Fees, Send SMS, Received SMS.

• MMS charging - One Time fees, Recurring Fees, Send MMS, Received MMS.

• Data charging - One Time fees, Recurring Fees, data streaming (upload / download).

• Voice mail - One Time fees, Recurring Fees, VMS retrieval, VMS forward.

• VPN charging- Recurring fee, Activation fee, Deactivation fee, VPN call.

• More ...

For more details, please download the brochure for your reference.

 

VoIP solution

Do you need more features than basic VoIP billing software can offer? Our Top Engine advanced VoIP billing solution is designed to support the current and future needs of the highly profitable and growing IP telephony market. The powerful, scalable, flexible Top Engine billing solutions deliver real-time VoIP as well as other customizable value based services. Moreover, the VoIP billing system supports unlimited price structures, manages complex revenue sharing relationships, and provides comprehensive customer self-care via the Web or IVR.

VoIP Solution Benefits:

• Gateway protocols supported - H.323 and SIP

• Real-time, Radius AAA authentication – authentication and authorization of users in real-time for avoiding fraud and bad debt.

• PIN / Scratch Cards management - support generation and use of PIN codes / Scratch Cards, those to be used as pre-paid vouchers. The PIN codes / Scratch Cards are handled as pre-paid buckets that hold a specific budget, each call made using this PIN codes / Scratch Cards is subtracted from the balance accordingly.

• Prepaid, postpaid convergent billing – prepaid users can now enjoy a variety of pre-paid calling cards, Scratch Card, or credit card prepayment. Post-paid payments can be made via credit cards, service accounts, and foreign currencies.

• Flexible rating and service bundling – Top Engine offers flexible rating supporting setup, recurring and usage-based rating. The platform’s customized hierarchy structure supports unlimited pricing options allowing new services and bundled offerings.

Automatic Provisioning of service features includes all Class 5 feature.
Usage collection and rating (real time and file based).
Interactive Customer management and provisioning – real-time, immediate customer activation/registration for new users via web self-care or IVR. All accounts maintained can be updated for all services rendered. Additional on-line usage includes bill payment and on-line support.
Billing systems can be easily integrated with other value added services, e.g. IP Conference Center and IP Voice mail.

 

For more details, please download the brochure for your reference.
 

IPTV Solution

Choosing the right IPTV billing vendor is a key to IPTV success, but making the right choice is not just about leveraging a competitive business advantage. Your pricing models will work only if your IPTV billing systems can expand to support all IPTV components while consorting with other IPTV enabling systems.

This is where CITINET IPTV billing software comes in:
CITINET IPTV billing is the only comprehensive low-cost solution which truly provides you with the flexibility you need for rapid roll-out & trials of new Broadcast, VoD and Pay-Per-View services.

It provides a compact ‘Triple Play’ billing platform for Voice & Data content that readily integrates with legacy systems.

For more details, please download the brochure for your reference.
 

Billing Solution for ISP
(Internet Service Provider)

As the technology of internet is spudding into every corner of people's life, its position becomes more and more essential in the market. Most of us have been unable to leave the internet so the internet service provider really needs the powerful billing system to handle the numerous customers.

Now, CITINet's billing solution for internet service provider can help you exactly. It is based on the award-winning market-leading billing and rating platform, which can help you to gain the revenue in short time.

For more details, please download the brochure for your reference.

Online Charge System

Why choose CITINet's OCS?

Due to the rapid and wide range expansion of the next generation network development, like the 2.5G and 3G technologies, ADSL and wireless LAN popularization, service providers must face the diversified market with various products and services like voice service, data service and content service, and more. all this services require a more complicated and flexible billing system to meet their versatile pricing.

Traditional IN provides the real-time charging capability but only for prepaid subscriber. And the traditional billing system is always offline based on the CDR file processing. For this kind of billing system, it handles the non real time billing demand and its charging execution process is not involved in the service application.

So it is easy to see that the traditional billing solution does no longer meet the requirement of today's telecommunication development and keep no pace on the third generation.

That's why you need to choose our online charge system (OCS). we can complete solve the billing problems mentioned above. What's more, we aim to enhance your competitive ability, and satisfy you and your customer to minimum the risk.

OCS Architecture

For more details, please download the brochure for your reference.

Web Self Care Center

CITINet Web Self Care Module enables you provide your customers with an internet self service on a 24-hour-a-day basis.

Your customers can access to their personnel information securely using the internet browser.

CITINet Web Self Care Module supports two portals which need the separated license.

Residential Web Self Care portal features:

• Present customer and service information.
• Present the last bill information for print, email, save or download.
• Present the historical bills and track for the old payments.
• Pay online.

Business Web Self Care portal features:

• Real-time analysis and reporting the usage and cost data.
• Show the information reports and trends graphically.
• Set the messaging and notifications on any event in the system.
• Hierarchy Customer organization and reporting.
• Authorization and privileges management on users.
• Present the bill and to print, email, save or download it.
• Present historical bills for tracking.

For more information, please download the brochure for your reference.

 

NRTRDE Collecting System

As the international travel becomes popular, roaming fraud also comes to be the serious problem that mobile operators would face with their roaming partners. Roaming fraud happens because of the delay of data exchange. It can be shown as a picture when a subscriber moves from his home network to another operator's network using services but he doesn't intent to pay for it. In case of the delay of data exchange after billing, the home network should takes responsibility of its subscriber's usage and need to stand the loss. To protect them from the revenue loss of fraud, the data exchange must be speed up.

NRTRDE provides a new method for monitoring the customers' activities in the VPMN networks, and enables the HPMN to detect unauthorized network usage and other fraud issues near real time. It helps to decrease the exchanging time to less than 4 hours, which stop the opportunity of fraudulently behavior.

To handle the NRTRDE, CITINet provides you the NCS (NRTRDE Collecting System) to control the NRTRDE file transferring and Report generation.

For more information, please download the brochure for your reference.