|
|
|
HOME >
PRODUCT
AND SOLUTION
PRODUCTS
SOLUTIONS
|
|
Customer Care & Billing System (CC&B)

We are aiming at providing the
outstanding CC&B system in Telecom industry.
Aligning with the experienced software vendors, we have rich and
abundant resources to build the most suitable system for you,
meeting your different needs and fitting the variety of projects.
We not only support rating of traditional local voice product but
also the most complex products including long distance, data,
messaging, video, digital media contents, and more.
The Billing free from limit
Our CC&B system
can free you from the
limit of billing your customers. You only need to operate on an easy understanding graphical
user interface without learning the
complicated coding to set up the rating schemes,
rate the billing of different products and
various measurements.
-
Local and long distance voice
-
Messaging
-
Data usage
-
Video streaming
-
Digital media contents
-
Recurring & non-recurring charges
-
Bundling package with different
products
-
And more...
You care about your customers and we
care about you!!!
At CITINet, we understand the way to keep your customers satisfied
is not just providing the great products. A correct customer
experience can help you to stand out from the competition. Good
customer care would not only help you to keep your existing
customers but also a way to brand your name. For this propose, we
strive to provide you the most outstanding customer care module and
improve it time to time under the fast growing technology and
customer expectation.

-
Subscription management
-
Subscriber management
-
Subscriber hierarchy
-
Service plans
-
Deposits, payments, credits and
adjustments
-
Trouble tickets
-
Quick and advanced searching
For more details, please
download the
brochure for
your reference.
|
Retail Billing
Our CC&B platform provides you a carrier upgradeable, robust and
flexible platform. It is designed to answer all the needs that a
service provider may have. It includes modules that enable the user
to manage the service provider's offerings and their pricing
schemas, the customers and their specific packages, billing and
invoicing. What this solution provides you is a fully featured
Customer Care and Billing (CC&B) software platform. It is designed
to address the challenges of delivering various services through
multiple business models. Our solution has the strong audit control
over all of the processes. The process use covers from the CDR
(calling detail record) level up to the summary level of the
invoice. Retail billing provides the accurate use traceability and
accountability to every customers.
Our product includes the following modules:

For more details, please
download the brochure for
your reference.
|
Top Engine Partner Settlement

Managing the agreements and e-partner revenue as
well as your virtual company with your partners is not an easy job.
Now with our top engine, the Partner Settlement functionality can
save you a lot of works and keep you away from the mass.
It
also helps you to manage your revenue interactions profitable with
service, content and channel partners.
Let's see more capabilities
of Partner Settlement below:
-
The capturing of Partner
relationships – able to hold and manage partners, resellers,
customers, channels and other business relationships, with
respect to various aspects of the agreement, including
functional, technical, financial, administrative.
-
Management of Partner-oriented
services – able to manage and settle Partnership agreements
-
Management of Partner-based
customer offerings – able to manage and bill customers for
services rendered in cooperation with other service providers.
-
Cross-provider service fulfillment
– able to take the provision, usage collection and QoS
management in a cross-service provider environment.
-
Management of symmetrical
agreements – able to view agreements from both ends.
-
Management of asymmetrical funds
exchange – able to manage relationships based on bi-directional
revenue flow and several distinct sets of metrics.
-
Management of multi-directional
accounts – able to manage accounts between the service provider
and customers/Partners (B2C and B2B), as well as manage a mesh
of agreements.
-
Branding capabilities – able to
brand various modules, including billing customers, building the
web interface for customer self care, etc.
-
The ability to support virtual
operators – able to scout out the various channels to take
advantage of the already implemented billing and customer care
solutions.
-
Virtual Company - able to manage
complex corporate structures in one system, including
compartmentalization of information, offerings, customers,
marketing programs, interfaces, look and feel and more.
For more details, please
download the
brochure for
your reference.
|
Top Engine Interconnect Billing
CITINet offers a robust and highly flexible interconnect Billing
system which empowers you to embrace the chance
and pave the way to higher profits.

provides

This efficient system
helps you to enter, track and manage all vital information about
your partners, partner agreements, products, services and marketing
strategies, as well as to generate and track accurate and timely
billing with a minimum of effort. In addition, it provides useful
billing solutions and tools to handle automatic rate loading of
other carriers rate table, automatic reconciliation of other carriers'
invoices and more.
It ensures the cost management is efficient and effective.
The rampant costs and route overflows in billing systems is
easily identified by the system, such as
capacity opportunities, fluctuations in traffic patterns and above
all ensures partner invoice integrity. Invoice integrity is backed
up by an automated reconciliation resolving disputes and identifying
discrepancies. With the web-based interface, it
provides
comprehensive partner and product management,
which affords the
business and operations managers the backing of real-time decision
intelligence with regard to traffic, services, destinations, rates,
and charges of events as they traverse across the interconnect
network.

The Interconnect billing includes the following components:
-
Mediation and Event Collection –
manage the various types of interaction with the different
network element (NEs) in order to collect the relevant events
information.
-
Flexible Product Management –
enable easy definition of new agreement, products, services and
rate schemes.
-
Cross-provider service fulfillment
– provisioning, usage collection and QoS management in a
cross-service provider environment.
-
Rating Engine – advanced rating
engine to support the flexible definitions of the different
rating method defined in the product management.
-
Partner Management – A web based
application enabling the user to enter, maintain, view and
manage all Partner data, and manage all aspects of each
agreements, products, services, bills and payments.
-
Financial Management – manage and
report all account receivable and payable financial transactions
which result from the partner activities.
-
Invoicing – This module compiles,
generates, and summarizes all the elements that are to appear on
the consolidated invoice, declaration or partner statements.
-
The ability to support virtual
operators - enabling channels to take advantage of the already
implemented billing and customer care solutions.
-
Exception Management - collect and
aggregate all exceptions generated by Collection module. The
exceptions are tagged by exception reason and are maintained in
Top Engine until the exception is cleared.
-
Alarms Management - provide the
ability of tracking critical system events. The critical events
are raised by the system and Alarm Management propagates them-
to the responsible person/role via the Telco’s email server.
-
Rate Loader - a tool to load
external rate tables of partner rates file (e.g. Excel format).
The rate loader enables flexible configuration of new file
formats. The tool enables full or partial load and alerts for
missing destinations, new destinations, Change of rates that
exceed defined % (lower / higher price) .The tool provide
statistics regarding the process results.
-
Recommendation - a tool to produce
wholesale destination price lists. The price lists are produced
based on the different agreement prices and the existing routing
information (derived from the BCR system).The user can modify
the prices manually, once approving the price list the prices
are loaded automatically into the relevant partner agreements.
Security Administration - controls users and their privileges.
-
Reporting - provides set of reports
that present different aspects of the activities performed in
the system.
For more details, please
download the
brochure for your
reference.
|
Invoice Verification

What is invoice verification? It allows you to capture the details
of vendor invoices. If the details of an invoice match the expected
details specified by any related purchase order and goods
receipts, the invoice can be automatically made available for
payment. Unmatched invoices are excluded from the payment run and
need to be investigated and released before payments can be made. If
this process is overly complex or conducted inefficiently, payments
made to vendors will be late. Possible consequences of this include
a loss of cash discounts and even losing the vendor account and
having purchase orders rejected by the vendor. Therefore, the
Invoice Verification system is essential for service providers
before they send the batch to a print shop.
Traditionally, the quality assurance process is executed by in-house
to print a representing sample of invoices and then to pass a
tedious process of manually reviewing those invoices against price
plans, rating schemes, discounts, cross discounts, allowances and
more. Furthermore, that process also narrows the printing time
window increasing the risk and price of the print operation. But now, CITINet offers Service Providers a parallel billing system
sophisticated enough to process any price plans and rating schemes
for any service or bundle. This unique solution will automate your bill verification process
thereby to reduce your billing cycle time and total cost of
ownership (TCO).
For more details, please
download
the brochure for your reference.
|
Mobile Convergent Billing Software
Solution
You may consider the premium-rate mobile billing to be complicated,
expensive and a technological minefield. We understand that how the
cutting-edge nature of mobile billing solution can seem daunting at
first. Therefore, our solution is designed to be
easily implemented
and maintained for you and your customers.
Our Customer Care & Billing platform provides a carrier grade,
scalable, robust and flexible platform. And our mobile billing
solutions are designed to meet all the needs a service provider may
have. It includes modules that enable the user to manage the service
provider’s offerings and their pricing schemas, the customers and
their specific packages, billing and invoicing.
Our systems also provide the fully featured Customer Care & Billing
(CC&B) software platform to address the challenges of delivering
various services such as long distance billing through multiple
business models, including MVNO billing.

Wireless Solution Benefits
-
Network Integration readiness -
Infra structure readiness for integration with Wireless network
elements (HLR, SMSC, MMSC etc).
-
Mediation and Usage collection and
rating - real time and file based.
-
Automatic Provisioning - of
services and supplementary features , e.g. call waiting, call
forward etc.
-
IN integration - can be easily
integrated with other IN based value added services, e.g.
Premium content providers.
-
Rating for convergent service:
Duration, volume & usage-based rating, Rating based on event,
type, volume, content, data volume, free time, time periods &
more.
-
Advanced Billing -
telecommunications billing systems include invoicing on any
hierarchical level, advance payment processing, On-demand
billing, Comprehensive discounting, Flexible invoice formatting
& invoice detail, Multiple invoice formats – paper, email, fax,
HTML, Multiple billing cycles, manual or automated bill cycle
processing.
Out of the box rating and billing support for common Wireless
services:
-
Voice charging – One Time fees,
Recurring Fees, Local calls ,On-Net calls ,Long distance ,Free
,Premium calls, VMS retrieval ,VMS forward, Carrier
pre-selection ,Roaming Calls.
-
SMS charging- One Time fees,
Recurring Fees, Send SMS, Received SMS.
-
MMS charging - One Time fees,
Recurring Fees, Send MMS, Received MMS.
-
Data charging - One Time fees,
Recurring Fees, data streaming (upload / download).
-
Voice mail - One Time fees,
Recurring Fees, VMS retrieval, VMS forward.
-
VPN charging- Recurring fee,
Activation fee, Deactivation fee, VPN call.
-
More ...
For more details, please
download
the brochure for your reference.
|
VoIP solution
Do you need more features than basic VoIP billing software can
offer? Our Top Engine advanced VoIP billing solution is designed to
support the current and future needs of the highly profitable and
growing IP telephony market. The powerful, scalable, flexible Top
Engine billing solutions deliver real-time VoIP as well as other
customizable value based services. Moreover, the VoIP billing system
supports unlimited price structures, manages complex revenue sharing
relationships, and provides comprehensive customer self-care via the
Web or IVR.

VoIP Solution Benefits:
-
Gateway protocols supported - H.323
and SIP
-
Real-time, Radius AAA
authentication – authentication and authorization of users in
real-time for avoiding fraud and bad debt.
-
PIN / Scratch Cards management -
support generation and use of PIN codes / Scratch Cards, those
to be used as pre-paid vouchers. The PIN codes / Scratch Cards
are handled as pre-paid buckets that hold a specific budget,
each call made using this PIN codes / Scratch Cards is
subtracted from the balance accordingly.
-
Prepaid, postpaid convergent
billing – prepaid users can now enjoy a variety of pre-paid
calling cards, Scratch Card, or credit card prepayment.
Post-paid payments can be made via credit cards, service
accounts, and foreign currencies.
-
Flexible rating and service
bundling – Top Engine offers flexible rating supporting setup,
recurring and usage-based rating. The platform’s customized
hierarchy structure supports unlimited pricing options allowing
new services and bundled offerings.
Automatic Provisioning of service features includes all Class 5
feature. Usage collection and rating (real time and file based). Interactive Customer management and provisioning – real-time,
immediate customer activation/registration for new users via web
self-care or IVR. All accounts maintained can be updated for all
services rendered. Additional on-line usage includes bill payment
and on-line support. Billing systems can be easily integrated with other value added
services, e.g. IP Conference Center and IP Voice mail.
For more details, please
download
the brochure for your reference.
|
IPTV Solution
Choosing the right IPTV billing vendor is a key to IPTV success, but
making the right choice is not just about leveraging a competitive
business advantage. Your pricing models will work only if your IPTV
billing systems can expand to support all IPTV components while
consorting with other IPTV enabling systems.
This is where CITINET IPTV billing software comes in:
CITINET IPTV billing is the only comprehensive low-cost solution
which truly provides you with the flexibility you need for rapid
roll-out & trials of new Broadcast, VoD and Pay-Per-View services.
It provides a compact ‘Triple Play’ billing platform for Voice &
Data content that readily integrates with legacy systems.

For more details, please
download
the brochure for your
reference.
|
CITINet provides award-winning
products, consulting and strategic sourcing services, business
process expertise, and deep industry experience to help service
providers deliver an intentional customer experience.
|
MVNO/MVNE Solution
Whatever the scale, application,
network or payment method of MVNx, CITINet’s Total-e platform can
offer the most suitable environment for them.
It is very easy to “plug” Total-e to any interface of MVNx existing
application. Its powerful and flexible convergent idea can avoid
unnecessary cost for the new applications which is really a cost
effective expansion. Whether you connect to a MNO running on CDMA,
GSM, WiMAX and more, it supports what you need right now and in the
future. It provides you a wide range choices for customer as
supporting prepaid and postpaid.
Total-e has proven itself on worldwide various models. Its rich
experience can really give you a reliable prop.

For more details, please
download
the brochure for your
reference.
|
Billing Solution for ISP
(Internet Service Provider)
As the technology
of internet is spudding into every corner of people's life, its
position becomes more and more essential in the market. Most of us
have been unable to leave the internet so the internet service
provider really needs the powerful billing system to handle the
numerous customers.
Now, CITINet's billing solution for internet service provider can help
you exactly. It is based on the award-winning market-leading billing
and rating platform, which can help you to gain the revenue in short
time.

For more details, please
download
the brochure for your
reference.
|
Online Charge System
Why choose
CITINet's OCS?
Due to the rapid
and wide range expansion of the next generation network development,
like the 2.5G and 3G technologies, ADSL and wireless LAN
popularization, service providers must face the diversified market
with various products and services like voice service, data service
and content service, and more. all this services require a more
complicated and flexible billing system to meet their versatile
pricing.
Traditional IN
provides the real-time charging capability but only for prepaid
subscriber. And the traditional billing system is always offline
based on the CDR file processing. For this kind of billing system,
it handles the non real time billing demand and its charging
execution process is not involved in the service application.
So it is easy to
see that the traditional billing solution does no longer meet the
requirement of today's telecommunication development and keep no
pace on the third generation.
That's why you
need to choose our online charge system (OCS). we can complete solve
the billing problems mentioned above. What's more, we aim to enhance
your competitive ability, and satisfy you and your customer to
minimum the risk.

OCS Architecture
For more details, please
download
the brochure for your
reference.
|
Web Self Care Center
CITINet Web Self
Care Module enables you provide your customers with an internet
self service on a 24-hour-a-day basis.
Your customers
can access to their personnel information securely using the
internet browser.

CITINet Web Self
Care Module supports two portals which need the separated license.
Residential
Web Self Care portal features:
- Present
customer and service information.
- Present the
last bill information for print, email, save or download.
- Present the
historical bills and track for the old payments.
- Pay online.
Business Web
Self Care portal features:
- Real-time
analysis and reporting the usage and cost data.
- Show the
information reports and trends graphically.
- Set the
messaging and notifications on any event in the system.
- Hierarchy
Customer organization and reporting.
-
Authorization and privileges management on users.
- Present the
bill and to print, email, save or download it.
- Present
historical bills for tracking.
For more
information, please
download
the brochure for your reference.
|
NRTRDE Collecting System
As the international travel becomes popular, roaming fraud also comes to be the serious problem that mobile operators would face with their roaming partners.
Roaming fraud happens because of the delay of data exchange. It can be shown as
a picture when a subscriber moves from his home network to another operator's
network using services but he doesn't intent to pay for it. In case of the delay
of data exchange after billing, the home network should takes responsibility of
its subscriber's usage and need to stand the loss. To protect them from the
revenue loss of fraud, the data exchange must be speed up.
NRTRDE provides a new method
for monitoring the customers' activities in the VPMN networks, and enables the
HPMN to detect unauthorized network usage and other fraud issues near real time.
It helps to decrease the exchanging time to less than 4 hours, which stop the
opportunity of fraudulently behavior.
To handle the NRTRDE, CITINet
provides you the NCS (NRTRDE Collecting System) to control the NRTRDE file
transferring and Report generation.

For more
information, please download
the brochure for your reference.
|
 |
 |
 |
 |
 |
 |
|
Home │About
CITINet │Offerings│Services│Success
stories│Contact
us |
|
Copyright©
2009. CITINet System Ltd. All rights reserved. |