CITINet has placed its position as a system integrator in providing outstanding CC&B system in telecom industry. As the needs are different from client to client, CITINet always provide the most suitable system to our clients according to their requirements. CITINet has aligned with many software vendors as a collection of sources for fitting to each different project. In general, our system does not only support rating of traditional local voice product but also the most complex products including long distance, data, messaging, video, digital media contents and more. Please see and learn more about the advantages of our system as follows:
No limit for billing
You got no limit to bill your customers with CITINet¡¦s CC&B. Our system can rate the billing of different products and different measurements with user-friendly GUI to set up the rating schemes without any coding.
Local and long distance voice
Messaging
Data usage
Video streaming
Digital media contents
Recurring & non-recurring charges
Bundling package with different products
And more.
You care about your customers. We care about you!!
Customers are the vital assets for any company. Good customer care would not only help to keep the existing customers but also a way to do brand building. As a result, CITINet strives to provide the most outstanding customer care module and improve it from time to time due to the fast growth of technology and customer expectation. Here are some functions in this module.
Subscription management
Subscriber management
Subscriber hierarchy
Service plans
Deposits, payments, credits and adjustments
Trouble tickets
Quick and advanced searching
Fraud Management Systems (FMS)
Apart from CC&B system, CITINet endeavors to deliver more different kinds of products in the field of telecom industry. Then we can provide the products as a whole set to our clients as minimizing their cost of IT investment. As fraud in telecom networks has become a significant problem in telecom operators as long as more services are rolling out and there are more subscribers.
According to a survey of Communications Fraud Control Association (CFCA), annual worldwide telecom fraud losses in USD 12 billon in 1999 and it rises to USD 35-40 billion in 2003. CITINet has an insight into this area which will be a critical problem for telecom operators. From another point of view, this will be a need on high quality fraud management systems. We have allocated our resources in doing research and development activities on this issue.
Our FMS is to be implemented to detect and control fraudulent activity in telecom networks. It can intelligently profile each subscriber and alert operator of possible fraudulent activity in a timely base. More sophisticated fraud management systems can report and stop fraudulent activity in real time. Please see and learn more about the advantages of our system as follows:
Detection modules
SIM stuffing/IME/IMSI link
High destination set
High call forward set
Dynamic credit limit
Prepaid anomalies
CDR TAP decoding, SS7 integration, rating module,suspension management Profile tool
Retail Billing
The Customer Care & Billing platform provides a carrier grade, scalable, robust and flexible platform. The solution is designed to answer all the needs a service provider may have. It includes modules that enable the user to manage the service provider¡¦s offerings and their pricing schemas, the customers and their specific packages, billing and invoicing.
The solution provided is a fully featured Customer Care & Billing (CC&B) software platform, designed to address the challenges of delivering various services through multiple business models.
The Solution has strong audit control over all of the processes that process usage from the CDR level up to the summary level of the Invoice. It provides (for?) accurate usage traceability and accountability to each of the customers.
The porduct includes the following modules:
Mediation and Event Collection
Advanced and robust module that manage the various types of interaction with the different network element (NE¡¦s) in order to collect the relevant events information (e.g. CDR, EDR, IPDR etc). The module enables easy and rapid introduction of new NE¡¦s and events formats, the most common configuration activities are performed using a GUI tool.
The Mediation Layer role is to accept and processe any format of xDR, and it provides a user-friendly GUI for the xDR format definitions, validation and filtering rules. The mediation supports xDRs from the network elements in push and pull modes. The mediation interfaces to a variety of network elements, allowing retrieving data from its source (switch, IN platform, SMS center, MMS center, Data, WAP gateway or third-party mediation system, etc.), normalizing it and preparing the data for billing. The mediation provides validation, data parsing and filtering, and aggregation of incoming records.
The Event Collection layer role is to use the mediation data to prepare the records that need to be rated. Collection can be done periodically, on demand or in real-time. Part of the data collection process is the validation and verification of the data for completeness and errors as well as verifying that the relevant customer service or partner agreement exists. Then the Billable Events are generated and match to their corresponding customer services.
Collection can be conducted regularly, automatically triggered according to a predefined schedule (nightly, hourly etc) and can also be performed on an on going basis, or in real time.
The Top Engine also offers several audit and control mechanisms to allow for the correct processing of usage and performance records, recovery and reporting capabilities.
Product Management
This module enables easy definition of new services, price plans, partner agreement and other financial business policy aspects, e.g. discounts commitment etc, both for the retail and partners arena using an intuitive and advance user interface.
The product management allows users to define rating schemes through a unique decision tree structure. Each basic rating method, representing a ¡¥branch¡¦ of the tree, can be combined with other basic methods to form any number of rating schemes, incorporating many types of decisions into one price plan. Furthermore, new rating parameters can be added at any time, giving the organization the flexibility needed to introduce new rating schemes quickly and efficiently. Rating schemes include one time charges, recurring charges and usage charges.
As well, interconnect services, products and agreements are defined in the Product management, the module is generic and rule driven. It holds the rules and regulations of a partner agreement without naming a specific partner. Sets of partner agreements can be defined and then used for multiple partners.
Product Management defines entities to manage marketing campaigns and promotions, this include Price Plan Promotion that overrides the pricing schema for a defined period (for better rate), Market level Price Plan that define default rates for all customers, packages and bundles of different services and rating schemes into one package, Service Commitment mechanism ,cross services discount (discount that take into consideration different services ,e.g. calculating discount for the SMS usage based on the voice consumption) and volume discount. Interconnect partners can have a separate rate plan that is used to cost its calls.
Rating Engine
The advanced rating engine supports the flexible definitions of the different rating method defined in the product catalog. The rating engine supports both online and offline rating methods (i.e. postpaid and prepaid models).
Every event type that is collected by the mediation and collection can be rated by the rating engine, e.g. Voice, MSC, SMSC, VMS, MMS, IN etc. In case of errors, unbilled, rated events can be re-rated using dedicated tools in bulks or as single events.
The rating engine supports any rating complexity according the service type, such as step rating, tiered rating, calendar based rating (peak, off-peak, week-end, holidays etc), duration based, event size based, distance based rates (local, regional, national, international etc). The rating engine is able to set special rates (volume discounts, calls to special numbers, calls routed through certain operators, calls to mobile numbers, free-phone etc).
The rating engine supports the requirement of the evolving prepaid business. The rating engine Provides Real-time, Radius AAA authentication, real-time Balance and real-time computation of remaining balance, Real-Time event processing, Real-Time Disconnect and Real-Time credit enforcement.
Customer Care
A client based application to manage the customers and partners life cycle. Enabling the operators and service providers users to have a centralized 360¢X view of the customers and partners accounts.
The customer service representative (CSR) interface provide a complete view of the customer / partner record ¡V including most updated customer activities, account balance, payment and other financial transactions (e.g. adjustments, credit, debits etc) and customer history. This client based application can be used by CSR¡¦s, agents and dealers.
The Customer Care supports customer hierarchies, and enables the organization to identify special relations between customers. These relationships can be used to support special functionality such as charging, hierarchical discounts, hierarchy bills and more. The relationships are maintained in a tree directory structure. Each node in the tree can have one parent only (except from the root which does not have a parent), and an unlimited number of children. The extent of the hierarchy (number of levels) is unlimited by the system.
Trouble tickets can be opened by CSR upon customer complaint. A complete history of the trouble tickets can be accessible at all times.
Charge plans allow the CSR to assign payment responsibility for each charge type to a selected customer. For example, a charge plan for a specific service can be defined so that a certain customer pays for maintenance, another customer pays for usage, and a third customer pays the monthly fee.
Web-enabled Self-Service
Top Engine Web-enabled Self-Service module enables the service provider to provide customer care services to their customers through the Internet on a 24-hour-a-day basis. This module provides the customers with secure access to their own personal information using their standard Internet browser. The Web Self Care application includes Viewing Customer information (i.e. Call Detail, Current Account Balance, Last Bill Information, Next Bill information, Bills History, Payments History and Update Customer information (i.e. Change Password, update Contact information, update Billing Address)).
Financial Management
The Top Engine Accounts Receivable (A/R) module is responsible for the financial aspects of a customer accounts. This includes billing results (commercial invoices), credited and debited items, payment collection, cash application, balance management treatment and reporting to the General Ledger (GL). Top Engine provides an accurate, comprehensive and clear picture of an account¡¦s open balances. Functioning as a sub-ledger, Billing Solution reports every financial transaction that occurs within the system to the GL. The module supports the definition of various treatment plans and their application to bad debt accounts according to predefined parameters as well as Credit Limit Monitoring that continuously check unbilled amount of the calls made by the customers and act accordingly (e.g. can bar the service), late payment surcharge calculation in case payment terms has exceeded and more.
Invoicing
Compiles, generates, and summarizes all the elements that are to appear on the consolidated bill. These include recurring charges, usage charges, one-time charges, credits and adjustments from one or more lines of business. Billing also performs product-specific tax calculations. The system allows service providers to produce a single bill for customers subscribing to different services or partner statement / declaration. Based on the customer hierarchies, multiple bills are consolidated and a discount engine calculates the consolidated discount. The Billing processes are conducted on a cyclic basis thus enabling distribution of customers / partners predefined cycle programs to balance the workload. The billing system has the ability to run periodic billing (e.g. monthly, quarterly, annually, etc) and billing by demand. The system provides the ability to create and change bill layout templates using an enhanced printing mechanism. The printing mechanism uses tokens as a way of creating dynamic printing layouts embedded with information items acquired from the billing system.
Provision
The provisioning mechanism provides a real time interface with the network elements (e.g. Switch) or other external provisioning modules, in order to provide the customer¡¦s services and features to the network. Upon customer registration, or any modification of service feature, the detailed parameters are updated and delivered to the relevant network element.
The Provisioning module is capable of sending all service related provisioning commands from the customer care module (and other backend process) to a multi-vendor Network Elements. Activities include: creation / deletion / disconnection / reconnection of subscribers, addition / deletion /change in all type of value added and supplementary services (e.g. voice mail, call forward, call waiting etc), change of equipment (MIN, IMSI, ESN etc) and more.
Resource Management
The Resource Management module enables service providers to set up and manage the different resources that are required for the different telecommunication services they provide. These include Scratch cards for prepaid services, SIM cards, and Phone numbers or any other resource / accessories.
Resource Management manages the life cycle of the resource as well as the activities which are required: resource loading (from file), generation of resource id¡¦s, assignment to distributors, hold, un-hold, etc.
The Resource Management module supports pool management. Resources can be assigned to different pools (e.g. in-used, golden) from which they will be assigned to the different services according to specific characterizations.
The Customer Care uses the Resource Management module to support Automatic and Manual assignment of resources. As part of the process of adding customer services (e.g. telephony service), available telephone number / resource from the relevant pool will be automatically assigned. Assignment can also be done manually, allowing the user to select a specific number / resource or a golden number from a dedicated pool.
Security Administration
The security module controls users and their privileges, and protects information stored in the system¡¦s repository from being accessed or manipulated by unauthorized individuals. All users defined in the system are assigned to groups, with each group reflecting specific user profiles such as sales representatives, senior sales representatives and accounting department personnel. System administrators manage both users and user-groups and are authorized to create new users, change the privileges of a certain group and move users to different user groups.
Reports
The reports module provides set of reports that present different aspects of the activities performed in the system, the reports include Business reports, Billing reports, Interconnect reports, Partner reports, Finance reports, Usage Collection reports, Fault Management, Security reports and others. The reports extract and consolidate specific data from the system, and present it in an organized layout that can be viewed on screen, searched and/or printed. The system Reports are created and managed using Crystal Report Generator tool.
Top Engine Partner Settlement
Top Engine Partner Settlement supports agreement management, partner care, virtual company, e-partner revenue management and branding to help you manage your revenue interactions profitably with service, content and channel partners.
The Top Engine Partner Settlement has the following capabilities:
The capturing of Partner relationships ¡V the ability to hold and manage Partners, resellers, customers, Channels and other business relationships, with respect to various aspects of the agreement, including functional, technical, financial, administrative.
Management of Partner-oriented services ¡V ability to manage and settle Partnership agreements
Management of Partner-based customer offerings ¡V the ability to manage and bill customers for services rendered in cooperation with other service providers
Cross-provider service fulfillment ¡V provisioning, usage collection and QoS management in a cross-service provider environment
Management of symmetrical agreements ¡V the ability to view agreements from both ends
Management of asymmetrical funds exchange ¡V the ability to manage relationships based on bi-directional revenue flow and several distinct sets of metrics
Management of multi-directional accounts ¡V the ability to manage accounts between the service provider and customers and Partners (B2C and B2B), as well as manage a mesh of agreements
Branding capabilities ¡V the ability to brand various modules, including billing, the web interface for customer self care, etc.
The ability to support virtual operators - enabling channels to take advantage of the already implemented billing and customer care solutions
Virtual Company - manage complex corporate structures in one system, including compartmentalization of information, offerings, customers, marketing programs, interfaces, look and feel and more
Top Engine Partner Settlement
CITINET Top Engine Interconnect Billing is the tool that empowers you to embrace the challenge. It is a fully customizable, dynamic, multi currency, multi language system that provides collection, guiding, rating, billing, invoicing, and comprehensive partner and product management solutions that pave the way to higher profits. It is the software platform that enables your organization to enter, track and manage all vital information about your partners, partner agreements, products, services, and marketing strategies, and to generate and track accurate and timely billing with a minimum of effort. In addition, the Top Engine provide useful billing solutions and tools to handle automatic rate loading of other carriers rate table, automatic reconciliation of other carries invoices and more.
In Top Engine Interconnect Billing cost management is efficient and effective thereby easily identifying rampant costs and route overflows in billing systems. It identifies capacity opportunities, fluctuations in traffic patterns and above all ensures partner invoice integrity. Invoice integrity is backed up by an automated reconciliation resolving disputes and identifying discrepancies.
Top Engine is a web based solution that provides comprehensive partner and product management. This affords the business and operations managers the backing of real-time decision intelligence with regard to traffic, services, destinations, rates, and charges of events as they traverse across the interconnect network.
Top Engine Interconnect billing includes the following components:
Mediation and Event Collection ¡V manage the various types of interaction with the different network element (NE¡¦s) in order to collect the relevant events information.
Flexible Product Management ¡V enable easy definition of new agreement, products, services and rate schemes
Cross-provider service fulfillment ¡V provisioning, usage collection and QoS management in a cross-service provider environment
Rating Engine ¡V advanced rating engine to support the flexible definitions of the different rating method defined in the product management.
Partner Management ¡V A web based application enabling the user to enter, maintain, view and manage all Partner data, and manage all aspects of each agreements, products, services, bills and payments.
Financial Management ¡V manage and report all account receivable and payable financial transactions which result from the partner activities.
Invoicing ¡V This module compiles, generates, and summarizes all the elements that are to appear on the consolidated invoice, declaration or partner statements.
The ability to support virtual operators - enabling channels to take advantage of the already implemented billing and customer care solutions
Exception Management - collect and aggregate all exceptions generated by Collection module. The exceptions are tagged by exception reason and are maintained in Top Engine until the exception is cleared.
Alarms Management - provides the ability of tracking critical system events. The critical events are raised by the system and Alarm Management propagates them- to the responsible person/role via the Telco¡¦s email server.
Rate Loader - a tool to load external rate tables of partner rates file (e.g. Excel format). The rate loader enables flexible configuration of new file formats. The tool enables full or partial load and alerts for missing destinations, new destinations, Change of rates that exceed defined % (lower / higher price) .The tool provide statistics regarding the process results.
Recommendation - a tool to produce wholesale destination price lists. The price lists are produced based on the different agreement prices and the existing routing information (derived from the BCR system).The user can modify the prices manually, once approving the price list the prices are loaded automatically into the relevant partner agreements.
Security Administration - controls users and their privileges.
Reporting - provides set of reports that present different aspects of the activities performed in the system.
Invoice Verification
As part of billing operations, service providers need to verify the correctness of a billing cycle's invoices prior to sending the batch to a print shop.
This quality assurance process is executed by in-house to print a representing sample of invoices and then to pass a tedious process of manually reviewing those invoices against price plans, rating schemes, discounts, cross discounts, allowances and more.
Furthermore, that process also narrows the printing time window increasing the risk and price of the print operation.
CITINET offers Service Providers a parallel billing system sophisticated enough to process any price plans and rating schemes for any service or bundle.
This unique solution will automate your bill verification process thereby to reduce your billing cycle time and total cost of ownership (TCO).
Mobile Convergent Billing Software Solution
The Customer Care & Billing platform provides a carrier grade, scalable, robust and flexible platform. Our mobile billing solutions are designed to answer all the needs a service provider may have. It includes modules that enable the user to manage the service provider¡¦s offerings and their pricing schemas, the customers and their specific packages, billing and invoicing.
The mobile billing systems provided includes a fully featured Customer Care & Billing (CC&B) software platform, designed to address the challenges of delivering various services such as long distance billing through multiple business models, including MVNO billing.
Wireless Solution Benefits
Network Integration readiness - Infra structure readiness for integration with Wireless network elements (HLR, SMSC, MMSC etc).
Mediation and Usage collection and rating - real time and file based.
Automatic Provisioning - of services and supplementary features , e.g. call waiting, call forward etc.
IN integration - can be easily integrated with other IN based value added services, e.g. Premium content providers.
Rating for convergent service: Duration, volume & usage-based rating, Rating based on event, type, volume, content, data volume, free time, time periods & more.
Advanced Billing - telecommunications billing systems include invoicing on any hierarchical level, advance payment processing, On-demand billing, Comprehensive discounting, Flexible invoice formatting & invoice detail, Multiple invoice formats ¡V paper, email, fax, HTML, Multiple billing cycles, manual or automated bill cycle processing.
Out of the box rating and billing support for common Wireless services:
Voice charging ¡V One Time fees, Recurring Fees, Local calls ,On-Net calls ,Long distance ,Free ,Premium calls, VMS retrieval ,VMS forward, Carrier pre-selection ,Roaming Calls.
SMS charging- One Time fees, Recurring Fees ,Send SMS ,Received SMS.
MMS charging - One Time fees, Recurring Fees ,Send MMS ,Received MMS.
Data charging - One Time fees, Recurring Fees ,data streaming (upload / download).
Voice mail - One Time fees, Recurring Fees, VMS retrieval ,VMS forward.
Do you need more features than basic VoIP billing software can offer? Our Top Engine advanced VoIP billing solution is designed to support the current and future needs of the highly profitable and growing IP telephony market. The powerful, scalable, flexible Top Engine billing solutions deliver real-time VoIP as well as other customizable value based services. Moreover, the VoIP billing system supports unlimited price structures, manages complex revenue sharing relationships, and provides comprehensive customer self-care via the Web or IVR.
VoIP Solution Benefits
Gateway protocols supported - H.323 and SIP
Real-time, Radius AAA authentication ¡V authentication and authorization of users in real-time for avoiding fraud and bad debt.
PIN / Scratch Cards management - support generation and use of PIN codes / Scratch Cards, those to be used as pre-paid vouchers. The PIN codes / Scratch Cards are handled as pre-paid buckets that hold a specific budget, each call made using this PIN codes / Scratch Cards is subtracted from the balance accordingly.
Prepaid, postpaid convergent billing ¡V prepaid users can now enjoy a variety of pre-paid calling cards, Scratch Card, or credit card prepayment. Post-paid payments can be made via credit cards, service accounts, and foreign currencies.
Flexible rating and service bundling ¡V Top Engine offers flexible rating supporting setup, recurring and usage-based rating. The platform¡¦s customized hierarchy structure supports unlimited pricing options allowing new services and bundled offerings.
Automatic Provisioning of service features includes all Class 5 feature.
Usage collection and rating (real time and file based).
Interactive Customer management and provisioning ¡V real-time, immediate customer activation/registration for new users via web self-care or IVR. All accounts maintained can be updated for all services rendered. Additional on-line usage includes bill payment and on-line support.
Billing systems can be easily integrated with other value added services, e.g. : IP Conference Center
IP Voice mail
IPTV Solution
Choosing the right IPTV billing vendor is key to IPTV success
But making the right choice is not just about leveraging a competitive business advantage; your pricing models will work only if your IPTV billing systems can expand to support all IPTV components while consorting with other IPTV enabling systems.
This is where CITINET IPTV billing software comes in:
CITINET IPTV billing is the only comprehensive low-cost solution to truly provide you with the flexibility you need for rapid roll-out & trials of new Broadcast, VoD and Pay-Per-View services.
It provides a compact ¡¥Triple Play¡¦ billing platform for Voice & Data content that readily integrates with legacy systems
Solution Highlights
Supports all current and customizable
IPTV services
Open interfaces for easy integration
in all environments
Flexible pricing for IPTV specific
rating methods
Platform works as a standalone or with
legacy billing system
Supports Pre paid / Post paid business
modules
Comprehensive customer self-care via
Web, IVR or IPTV STB
Manages end-customer consumption and
Content Partners settlement
Fraud Management system
Apart from CC&B system, CITINet endeavors to deliver more different kinds of products in the field of telecom industry. Then we can provide the products as a whole set to our clients as minimizing their cost of IT investment. As fraud in telecom networks has become a significant problem in telecom operators as long as more services are rolling out and there are more subscribers.
According to a survey of Communications Fraud Control Association (CFCA), annual worldwide telecom fraud losses in USD 12 billon in 1999 and it rises to USD 35-40 billion in 2003. CITINet has an insight into this area which will be a critical problem for telecom operators. From another point of view, this will be a need on high quality fraud management systems. We have allocated our resources in doing research and development activities on this issue.
Our FMS is to be implemented to detect and control fraudulent activity in telecom networks. It can intelligently profile each subscriber and alert operator of possible fraudulent activity in a timely base. More sophisticated fraud management systems can report and stop fraudulent activity in real time. Please see and learn more about the advantages of our system as follows:
Detection modules
SIM stuffing/IME/IMSI link
High destination set
High call forward set
Dynamic credit limit
Prepaid anomalies
