PRODUCTS

Top Engine (CC&B)
Fraud Management Systems   (FMS)
 
 
Customer Care & Billing System (CC&B)
       CITINet has placed its position as a system integrator in providing outstanding CC&B system in telecom industry. As the needs are different from client to client, CITINet always provide the most suitable system to our clients according to their requirements. CITINet has aligned with many software vendors as a collection of sources for fitting to each different project. In general, our system does not only support rating of traditional local voice product but also the most complex products including long distance, data, messaging, video, digital media contents and more. Please see and learn more about the advantages of our system as follows:
 

No limit for billing

    You got no limit to bill your customers with CITINet¡¦s CC&B. Our system can rate the billing of different products and different measurements with user-friendly GUI to set up the rating schemes without any coding.

     Local and long distance voice
    Messaging
    Data usage
    Video streaming
    Digital media contents
    Recurring & non-recurring charges
    Bundling package with different products
    And more.

You care about your customers. We care about you!!

    Customers are the vital assets for any company. Good customer care would not only help to keep the existing customers but also a way to do brand building. As a result, CITINet strives to provide the most outstanding customer care module and improve it from time to time due to the fast growth of technology and customer expectation. Here are some functions in this module.

    Subscription management
    Subscriber management
    Subscriber hierarchy
    Service plans
    Deposits, payments, credits and adjustments
    Trouble tickets
    Quick and advanced searching

 

 
Fraud Management Systems (FMS)
      Apart from CC&B system, CITINet endeavors to deliver more different kinds of products in the field of telecom industry. Then we can provide the products as a whole set to our clients as minimizing their cost of IT investment. As fraud in telecom networks has become a significant problem in telecom operators as long as more services are rolling out and there are more subscribers.

    According to a survey of Communications Fraud Control Association (CFCA), annual worldwide telecom fraud losses in USD 12 billon in 1999 and it rises to USD 35-40 billion in 2003. CITINet has an insight into this area which will be a critical problem for telecom operators. From another point of view, this will be a need on high quality fraud management systems. We have allocated our resources in doing research and development activities on this issue.

    Our FMS is to be implemented to detect and control fraudulent activity in telecom networks. It can intelligently profile each subscriber and alert operator of possible fraudulent activity in a timely base. More sophisticated fraud management systems can report and stop fraudulent activity in real time. Please see and learn more about the advantages of our system as follows:

Detection modules

    SIM stuffing/IME/IMSI link
    High destination set
    High call forward set
    Dynamic credit limit
    Prepaid anomalies

Analysis and reporting modules

    Subscriber/service fingerprint
    Account analysis module
    Billing investigator
    Advanced analysis HP FMS-SAS
    Escalation module

Integration/management modules

    CDR TAP decoding, SS7 integration, rating module,suspension management
    Profile tool

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 
 
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