Professional consulting & design support
It is vital to have a suitable solution to meet customers' needs and requirements. CITINet consulting is a global management and technology consulting organization committed to helping complex service organizations transform their business, drive additional revenue streams and reduce costs. We help the service providers plan, manage and execute large-scale transformations.
Our advantages:
CITINet consulting team consists of the most experienced and talented professionals who brings industry best practices, visionary thought leadership and highly practical solution to your business.
Our consulting team works closely with customers on site to get fully understanding of their business and technical needs.
With the successful experience from numerous successes on other large project, we can ensure a smooth transition from project deployment to implementation and operation with minimal risk.
Leveraging nearly ten years of experience in communications, media and entertainment sector, CITINet consulting brings a wealth of knowledge, user experience best practices and most importantly a reputation for delivery excellence.
Our Consulting and design support services include the following items:
For more details, please download the brochure for your reference.
Maintenance and operational support services are formed to provide customers sectional packages of services. It will simplify the administration of the system infrastructure and make it more efficient. This applies from detection of the fault, through removal of the problem within the guaranteed time and regular preventive checks.
Then we can see how essential these services are. As customers need to ensure a high level of system availability and performance, a qualified and reliable maintenance support is an essential key to the success way. CITINet has a comprehensive maintenance and support services to maximize the benefits secured from the system investment, strengthen your competitive position and ensure ongoing, consistent operations over the long term. We offer the services in terms of efficiency, value, understanding and commitment.
We provide mainly manpower, equipment and procedures for the following tasks:
Interfacing with the operational sites
Management of evolution of systems
Configuration Control and Management
Application maintenance
Verification
Training
Monitoring of Quality Standards
Safety
Software Maintenance
Software Development
For more details, please download the brochure for your reference.
Product training services
The product usage training is very important for our customer. Though our system is easy to use, the essential objective of training initiative can ensure customers with proper level of knowledge to use and operate our CC&B system. CITINet's product training services are comprised of classroom training and hand-on training. With the variety of media lessons, customers can gain the information and skills to master the operation in the most effective way.
Our training package is based on our training materials that have been successfully implemented at many of our customers worldwide. Usually, the training courses will contain:
Training target audiences:
IT/Business personnel - Application experts whose daily job is to operate the online applications.
Business analysts - employees who will be required to make business policy decisions or assess the impact of the implementation decisions on business processes and policies.
Business support personnel - provide routine support for system users, in terms of defining business rules and system work procedures.
IT and other technical staff - specifically, infrastructure personnel responsible for the routine maintenance and implementation of the system, data center operations and help desk.
Application programmers and analysts - part of the ongoing maintenance teams responsible for the software required modifications.
Relevant key managerial personnel
Training materials:
Detailed functional presentation.
Handouts - printed copies of the presentation.
Exercises - to be carried out.
Training environment:
Preparation and installation of training environments.
Preparation and installation of data required for training.
For an onsite course, more requirements:
One computer per participant
One data projector
8x8 projection screen
One large whiteboard with markers
For more details, please download the brochure for your reference.
CITINet provides award-winning products, consulting and strategic sourcing services, business process expertise, and deep industry experience to help service providers deliver an intentional customer experience.
